Live

Marketplace AI Platform Architecture

Balancing seller autonomy with buyer trust when third-party inventory scales past manual review.

TTV

-35%

Time to visible listing

Unsafe listings

-52%

Sampled audits

Appeals SLA

36h

Median resolution

Coverage

62

Auto policy packs

The Problem

Marketplaces must scale listing quality and policy enforcement without crushing seller velocity. Traditional manual review does not keep pace with listing volume or agentic discovery.

The AI Architecture

Risk-tiered automation: lightweight checks at submission, deeper ML and LLM-assisted review for sensitive categories, and appeals workflows with transparent reasons. Agents consume the same structured policy outcomes as humans.

The ROI/Outcome

Reduced unsafe listings and buyer disputes while improving seller time-to-active. Architecture emphasizes auditability—every automated decision links to evidence and policy version.

Tech Stack

Policy

  • Rules engine
  • Versioned policies
  • Explainability

ML

  • Classifiers
  • Duplicate detection
  • Risk scoring

Workflow

  • Queues
  • Human review
  • Seller messaging

Platform

  • Eventing
  • Feature flags
  • Observability